Contact
info@cargoteca.eu
Platform support
For registration, sign-in, profiles, website features and free access, email info@cargoteca.eu.
Include your account or listing reference, page address, time and a brief description. Attach only relevant information. Do not send passwords, sign-in codes, API keys or bank-card details.
Send platform enquiries and ordinary complaints to info@cargoteca.eu, identifying the issue and account or listing, without passwords or card details. A substantive response is provided within 14 calendar days of receipt, not a promise to resolve every issue within that period. Fraud and security threats have priority. Mandatory legal deadlines remain; personal-data requests follow the separate Privacy Policy procedure.
When you write via “Contact technical support” at the top of the page, your description and the selected or captured screenshot are sent to the Operator through Telegram. A screenshot is sent only after a warning; opening the dialog does not capture the screen automatically. Exclude passwords, codes, documents and unnecessary personal data. Alternatively, email info@cargoteca.eu.
Service operator
The Operator manages the CargoTeca platform and processes personal data under this policy. Contact for support, complaints and personal-data requests: info@cargoteca.eu.
Personal data
The Operator manages the CargoTeca platform and processes personal data under this policy. Contact for support, complaints and personal-data requests: info@cargoteca.eu.
State the right you wish to exercise and the information needed to locate the account and reply. Do not send identity-document copies without a justified request. Processing arrangements and rights are explained in the privacy policy.
Requests may be sent to info@cargoteca.eu; this is not the only valid channel. We respond without undue delay and no later than 1 month after receipt. Where necessary because of complexity or the number of requests, this may be extended by up to 2 further months, explaining why within the first month. Proportionate identity or authority checks may be needed, not passwords, full card numbers or unnecessary documents. Statutory erasure exceptions remain.
Users may request account closure at any time, free of charge and without giving a reason, at info@cargoteca.eu. Authority is checked only as necessary. Closure does not unconditionally erase company information, other participants’ records or material lawfully needed; see the Privacy Policy.
You can unlink Google in account settings after email confirmation. The link is removed from the working database; your account and current sessions remain active. Following a backup restore, completed unlinking is reapplied before Google sign-in opens.
Transport and violations
Discuss transport terms, price and performance with the relevant participant. Platform support cannot appoint a carrier's driver, change an agreed price or guarantee contract performance on its behalf.
Use Report for suspicious listings. If unavailable, send the listing link or reference and a description to the service email. Do not publish other people's documents or correspondence as evidence.
For Google sign-in, email-code or push problems, give the time, browser and device, not passwords, codes or subscription keys. Email sign-in remains an alternative to Google; push is optional. Request free human review at info@cargoteca.eu. We complete the review and communicate its outcome without undue delay, within 7 calendar days after receiving the request; this is our response period, not a deadline for the user to request review. No DPO/IOD is appointed yet; the need is assessed separately.
Report suspected contact harvesting, spam or content-rights abuse to info@cargoteca.eu with the relevant page and facts, not a copied private contact list. Limited platform permissions and the indexing exception are explained in the Terms (https://cargoteca.eu/?view=terms); related data processing is in the Privacy Policy (https://cargoteca.eu/?view=privacy).
For a content-rights notice, email info@cargoteca.eu identifying the material by URL or listing ID, the protected work or right, why you consider it infringed, your name or organisation, capacity as right holder or representative and a contact email. Include only necessary supporting information and state that, to the best of your knowledge, the information is accurate and the notice is made in good faith. Do not send passwords, unrelated private correspondence or identity-document copies without a justified request.
Review notices without undue delay. We assess the notice and available evidence, may request missing information or proportionate confirmation of authority, and do not remove content automatically merely because a complaint was received. Where justified, a proportionate temporary restriction may protect rights while review continues. We communicate the outcome and relevant reasons to the notifier and affected participant as appropriate, with human reconsideration under the published procedure; legally required limits and safety needs remain. Complaint details are not published or forwarded in full by default. Necessary information may be shared to allow a response, with personal data minimised. This does not replace mandatory notice mechanisms, deadlines or judicial remedies.
For cookie choices use “Cookie settings”; for questions or a request concerning earlier visit records, write to info@cargoteca.eu. Withdrawal and erasure are different actions. The Privacy Policy (https://cargoteca.eu/?view=privacy) describes HTTPS backup transport and its internal HTTP and archive-encryption limits. Do not send cookies, passwords, backup archives or encryption keys to support.